Biebon undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. Biebon takes no responsibility for lost shipments although we will do our best to track them down.


Delivery times will vary according to the destination and type of delivery. Biebon cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.

Please note that all our packages within Malaysia are shipped via Pos Laju. For this reason, the delivery may take up to a week. Delivery Policy (estimated duration to receive the items. e.g., within 3-5 days)

Orders are shipped via various carriers, depending on the area, all shippings will be provided with a tracking number.

Orders placed on Friday will be processed on Monday.

Please be advised that Biebon cannot be held responsible for lost packages or delays for all non-tracked deliveries although we will do our best to sort it out with the carrier.

Please also note that tracked deliveries that cannot be delivered because of absent clients will be shipped again at the client’s expense or cancelled. For specific delivery lead times, please contact us with your request before placing your order. You may reach us by e-mail at ([email protected]).

Once an order has been placed, the shipping option cannot be modified.

Your order will be shipped to the delivery address you provided.

Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.